All Western University faculty, staff, and students are automatically assigned a Western identity to login to email and other services while at Western. Anyone affiliated with the Faculty of Social Science is granted access to the Social Science Network (SSC Network). See Account Management for details on access. This Help Note covers some of the benefits and services available to you on the SSC Network.
With SSC access faculty, staff and graduate students are given personal network storage drives for storing personal data and files. Whenever you log on to a computer on the SSC Network, this folder is automatically connected to your computer as the H: drive and is the recommended location for saving critical files. The H: drive can be used in much the same way as the hard drive or a USB flash drive. Unlike the C: drive, however, the H: drive is your private storage space and cannot be accessed by anyone else. After you save files to H: on one computer, the same files and folders will be accessible to you when logging on to another computer on the SSC Network. See our File Management and Backup page for more information.
The H: drive provides a number of advantages over using the C: drive or a USB flash drive for storing your files:
Note: All Graduate and Undergraduate students have been granted 1 TB of free storage on Microsoft OneDrive.
When students are working in a public lab on the SSC Network, the Desktop and My Documents folder is redirected to your personal storage space. The My Documents folder is the default location used for saving documents from applications such as Word. The redirection is for your protection, but we still recommend that you intentionally save your work on your own personal storage device, your Microsoft OneDrive, or on your H: drive (graduate students only).
Note: The My Documents folder and Desktop are not redirected in offices or research labs. On those computers, the files will remain on the individual computers in those locations and users are advised to include the C:\Users folder in backups to ensure that these files are backed up.
The H: drive is backed up by snapshot once an hour and that hourly backup is maintained for 24 hours. An additional daily backup is performed and held for up to 30 days. Should you require an earlier version of a file restored to your H: drive, it should be requested as soon as possible using the online request form or by clicking on:Start > All Programs > SSC Network > Account Services > Recover Personal Files or S:\Account Services\Recover Personal Files
Recovery requests are only handled Monday through Friday from 9:00 a.m. until 4:30 p.m.
If you need Shared Storage for Administrative purposes or a shared research project, applications for shared storage can be completed and sent to us and a folder will be created for your team on either the W: or P: drive.
By activating your identity in the Western Identity Manager, your password will be synchronized and access to the SSC Network will work.
For more information on managing passwords see our Managing Passwords page.
Deep Freeze is a software package installed on all the computers in the Undergraduate Computing Rooms (rooms 1014, 1014B, and 1020) and the Graduate Computing Room (1038). It is also installed in the Sociology Graduate Computing rooms, and the new Social Science Study room (SSC 1051). The main purpose of the Deep Freeze software is to maintain the computer software in its original installed configuration. This keeps the computer from getting bogged down with programs and utilities installed by other users. With Deep Freeze you can install any programs you like, but when the computer is rebooted, it will revert to its original installed configuration.
Thaw Space refers to an area on the Hard Drive designated as drive T: where you can temporarily save your files, and they won't be lost following a reboot.
If a user is logged onto a computer in the Undergraduate Computing Rooms and the computer has been idle for 60 minutes, the computer will automatically reboot. This is meant to protect users who fail to log out properly when they leave a computer and to make that computer available to other users. It is not advisable to leave your account and your belongings unattended.
When you are working in MS Word and MS Excel, your work is automatically backed up every ten minutes. This backup is for recovery of your work should the program be halted unexpectedly (e.g., power failure). If you exit the program properly, the automatic backup file will be erased. Therefore, the automatic backup cannot be used as a substitute for a proper backup procedure. While recovery is usually automatic, the Deep Freeze software interrupts this procedure, making recovery a manual process.
Microsoft Word or Excel
Deep Freeze Backup Location:
T:\Backup (U:\ in Sociology)
Open Word or Excel. If the Auto-Recovery procedure does not start, go to the Backup Location listed above, find the appropriate backup file (AutoRecovery save of filename.asd or AutoRecovery save of filename.xlk) and double-click the file to open it.
To access the SSC Network menu, click:
Start > All Programs > SSC Network
You can also find the SSC Network menu on S: or in a tile (Windows 10).
Programs on student computers connected to the SSC Network are typically pre-installed. Lesser used software may not already be installed on the PC that you are using. Therefore, you can install the program yourself by clicking:
Start > All Programs > SSC Network > Add-Remove Programs or S:\Add-Remove Programs
The initial list that appears represents the programs already installed on the PC. To view a list of software that can be installed from the network, click on the Install a Program from the Network item. Select the desired program and click Install. Once installed, the applications are invoked from the Start button.
Note: Some applications cannot be installed by students because they require Administrator privileges. Please email email@example.com about this or about software that you will require on a regular basis.
A number of libraries are located on the SSC Network via the L: drive.
The Course Library is a collection of folders and files organized by department and course offering. Instructors may use this storage location to provide students with convenient access to online files such as data, programs or course notes. Students, on the other hand, can easily access files placed on the L: drive by instructors.
For more information about storing files in the Course Library for use by your students, please contact SSTS in SSC 1228 or call 519 661-2152 or extension 82152.
SSC Network Notices contain recent postings and notices of interest to Social Science computer users. To access the current notices either go to the SSTS notices page or choose the option below from the SSC Network menu:
Start > All Programs > SSC Network > SSC Network Notices or S:\SSC Network Notices
An alternative way to access your Western E-mail is through MyOffice.uwo.ca. This is the recommended method for traveling faculty. Just enter mail.uwo.ca in the Address field of your web browser. If you have not yet had your email migrated to Office 365, you can choose Convergence Webmail from this page. Otherwise, choose Office 365 Webmail. When logging into Office 365, be sure to enter your username as firstname.lastname@example.org. Use Webmail to access your Western e-mail account from anywhere in the world that has an internet connection. For further information, see the ITS notes on email at www.uwo.ca/its/email.